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Fraser Dental Re-opening

Following the announcement by the government on 28th May, we are pleased to announce that we are working hard towards reopening with a phased approach.

Please note we will only reopen for face to face care if we can satisfy the up to date guidance from our governing bodies. We hope to be seeing our first patients from Tuesday 9th June.

We have had to cancel numerous appointments since the lockdown began 3 months ago and will initially be prioritising appointments for existing patients who have had dental emergencies or appointments cancelled. This will be done in order of urgency.

Please do not attend the practice unless you have an appointment.

At Fraser Dental Practice the most important thing is patient safety and comfort, and that is why we have spent the time of closure introducing the following measures to keep our patients and staff safer than ever.

We have always maintained a clean and safe environment by conforming to the highest cross infection control protocols. However, we shall be placing additional hand sanitisers at our entry point, upgrading our PPE (personal protective equipment) and redesigning the patient journey in line with social distancing.

We will be conducting pre-screening tests of patients which is likely to include taking your temperature on arrival.

We will be booking your appointments to ensure that the Practice and waiting area is not overcrowded. We will do this by leaving suitable gaps between appointments, making sure that you can attend the practice while maintaining a suitable distance from one another in accordance with government guidelines.

We will also be creating clinics for patients who are most vulnerable, to minimise contact with others whilst they are at the practice.

To further avoid overcrowding when you arrive at the practice, we ask that you wait in your car or in a safe place outside of the practice until called in. We will notify you via your phone when you should enter the practice. There may be a delay from your appointment start time as these procedures are still new. There will not be any washroom facilities available to further reduce potential areas of virus spread. We appreciate your patience and understanding.

You will be required to update your medical history over the phone or via email. This means that you will not have to touch a pen or paper when you attend your appointment. We will ask that you pay using a contactless card or over the phone where possible. This crucial step greatly reduces touch points at the practice.

Between all appointments as always, our dental team will thoroughly disinfect the dental surgery, reducing the risk of exposure to anything harmful while you are in our dental chair.

We thank you all for your patience during this difficult time and look forward to seeing you again soon!

For any further questions or advice, please call 0121 454 2413.

Due to COVID 19 we have closed the practice for the time being . Emergency advice can be obtained on the practice number 0121 454 2413.

We hope to resume normal service soon.

With every best wish to all our patients.

Tom Fraser and the team.

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